Terms & Conditions

Terms & Conditions

Last Updated: September 1, 2026

Welcome to Navya Collections. These Terms & Conditions apply to your use of our website and to purchases made through our website.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Navya Collections

Navya Collections is a small online business offering jewellery, bangles, fashion accessories, and related products.

For the purposes of these Terms, "Navya Collections," "we," "us," and "our" refer to Navya Collections, while "you," "customer," and "your" refer to the person using our website or placing an order.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

- Use the website for fraudulent or unlawful activities.
- Provide false or misleading information.
- Attempt to access restricted areas of the website.
- Interfere with the website's operation or security.
- Copy or misuse our product images, content, branding, or website material without permission.
- Place orders using unauthorized payment methods or another person's information.

We reserve the right to restrict or cancel access or orders where misuse, fraud, or unlawful activity is reasonably suspected.

3. Product Information

We make reasonable efforts to provide accurate product names, descriptions, photographs, sizes, colours, prices, and other information.

However, minor differences may occur because of:

- Screen and device settings.
- Lighting conditions used for product photography.
- Photography and editing.
- Handmade or individually finished products.
- Normal manufacturing variations.

Therefore, the actual product may have slight variations from the photographs displayed on the website.

Such minor variations will not normally be considered a defect.

4. Product Availability

All products are subject to availability.

A product shown on the website may become unavailable before an order is processed.

We reserve the right to:

- Limit quantities.
- Discontinue products.
- Correct stock information.
- Cancel an order where the product is unavailable or cannot reasonably be supplied.

If payment has already been received for an order that we cancel because the product cannot be supplied, the eligible amount paid for that order will be refunded.

5. Product Prices

Prices displayed on the website may change from time to time.

The applicable price at the time your order is successfully placed will generally apply to that order.

Shipping or other applicable charges, where applicable, will be displayed during checkout.

If a clear technical, typographical, or pricing error results in an incorrect price being displayed, we reserve the right to contact you before processing the order or cancel the affected order and provide an appropriate refund where payment has already been received.

6. GST and Taxes

Navya Collections is currently not registered under GST.

Where legally applicable, taxes and other statutory requirements will be handled in accordance with applicable Indian law.

Navya Collections will not represent itself as GST-registered or provide a GST tax invoice unless legally entitled and registered to do so.

7. Placing an Order

When you place an order through our website, you are requesting to purchase the selected products.

An order confirmation indicates that we have received your order. It does not necessarily mean that the order has been finally accepted if there is a stock, payment, pricing, technical, or other legitimate issue.

We may cancel or decline an order in circumstances including:

- Product unavailability.
- Incorrect product or pricing information.
- Payment failure.
- Incorrect customer information.
- Suspected fraudulent activity.
- Duplicate or unusually large orders requiring verification.
- Technical or operational problems.

If an order is cancelled after payment has been received, an eligible refund will be processed.

8. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

- Name
- Mobile number
- Email address
- Complete delivery address
- PIN code
- Billing information
- Any other information necessary to process your order

Navya Collections will not be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you provide an incorrect address and the order has already been dispatched, additional delivery or reshipping costs may apply where applicable.

9. Payment

Payments may be processed through third-party payment providers.

By making a payment, you confirm that you are authorized to use the selected payment method.

We do not ask customers to share their PIN, CVV, OTP, UPI PIN, password, or other confidential payment credentials with us.

Customers should never share such information with anyone claiming to represent Navya Collections.

Payment processing may also be subject to the terms and policies of the relevant payment service provider.

10. Cash on Delivery

Where Cash on Delivery (COD) is offered, availability may depend on the customer's location, order value, product type, courier availability, or other operational conditions.

We may restrict or refuse COD orders where reasonably necessary to prevent misuse, fraudulent orders, repeated failed deliveries, or other operational problems.

11. Shipping and Delivery

We aim to dispatch orders within the timeframe mentioned on the website or communicated at the time of purchase.

Delivery times are estimates and may vary due to:

- Courier delays.
- Weather conditions.
- Public holidays.
- Transportation problems.
- Incorrect address or contact information.
- Remote delivery locations.
- Natural disasters.
- Government restrictions.
- Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers with delivery-related issues.

However, a specific delivery date cannot always be guaranteed unless expressly stated otherwise.

12. Delayed, Lost or Undelivered Orders

If an order is delayed, lost, returned to sender, or marked as delivered incorrectly, please contact us as soon as reasonably possible.

We may coordinate with the delivery partner to investigate the issue.

Where appropriate, we may offer a replacement, resend the order, refund, or another suitable resolution depending on the circumstances and applicable policy.

13. Damaged or Incorrect Products

Please inspect your package and products after delivery.

If you receive:

- A damaged product,
- An incorrect product,
- A missing product, or
- A significantly different product from what was ordered,

please contact us promptly with your order details and supporting photographs or videos where requested.

We may require photographs, videos, packaging information, or other evidence to verify the issue.

Where the issue is confirmed, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

14. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Different products may have different eligibility requirements because of their nature, condition, customization, hygiene considerations, or other legitimate reasons.

Before placing an order, customers should review the applicable Return & Refund Policy.

Nothing in these Terms is intended to take away any rights that cannot legally be excluded under applicable consumer-protection laws.

15. Customized and Made-to-Order Products

Customized, personalized, or made-to-order products may have different cancellation, return, exchange, and refund conditions.

Because such products may be prepared specifically according to customer instructions, cancellation or return may not be possible after production has started, except where required by applicable law or where the product is defective, damaged, or incorrectly supplied.

Customers are responsible for checking customization details before confirming the order.

16. Jewellery and Bangle Care

Jewellery and bangles may require reasonable care to maintain their appearance and condition.

Customers should follow any care instructions provided with the product.

Damage caused by improper handling, excessive force, exposure to unsuitable chemicals, water, perfumes, cosmetics, or normal wear and tear may not be considered a manufacturing defect.

Where applicable, specific product-care instructions may take priority for that particular product.

17. Promotions, Discounts and Coupons

From time to time, Navya Collections may offer discounts, coupons, promotional prices, or special offers.

Each promotion may have its own conditions, including:

- Validity period.
- Minimum order value.
- Eligible products.
- Maximum discount.
- Usage limits.
- Customer eligibility.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash or combined with other offers.

We reserve the right to withdraw or modify promotions where permitted by applicable law.

18. Intellectual Property

All original content on the Navya Collections website, including product photographs, logos, branding, graphics, product descriptions, text, designs, and website content, belongs to or is lawfully used by Navya Collections.

You may not reproduce, copy, download for commercial use, modify, distribute, sell, or commercially exploit our content without prior permission.

19. Third-Party Services

Our website may use third-party services such as:

- Payment gateways.
- Courier and delivery services.
- Hosting providers.
- Analytics services.
- Communication services.

These services may have their own terms and privacy policies.

Navya Collections is not responsible for matters exclusively controlled by third-party service providers, although we will make reasonable efforts to assist customers where appropriate.

20. Website Availability

We try to keep our website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The website may temporarily be unavailable because of:

- Maintenance.
- Updates.
- Technical problems.
- Server or network issues.
- Security incidents.
- Circumstances beyond our reasonable control.

21. Limitation of Liability

To the extent permitted by applicable law, Navya Collections will not be responsible for indirect or consequential losses arising from the use of the website or from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability or customer right that cannot legally be excluded or limited under applicable Indian law.

22. Force Majeure

Navya Collections will not be responsible for delays or failure to perform an obligation where the situation results from circumstances beyond our reasonable control.

These may include natural disasters, fire, floods, government restrictions, transportation disruptions, strikes, communication failures, pandemics, war, civil disturbances, or other unforeseen events.

23. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and use information necessary to process orders, deliver products, provide customer support, communicate with customers, maintain our website, prevent fraud, and comply with legal requirements.

Please read our Privacy Policy for further information.

24. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page along with the revised Last Updated date.

Your continued use of the website after an updated version is published means that you accept the revised Terms to the extent permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and any mandatory rights available to consumers under applicable law, disputes arising out of or relating to these Terms & Conditions, the website, or an order placed with Navya Collections shall be subject to the jurisdiction of the competent courts at Tadepalligudem, Andhra Pradesh.

Nothing in this clause is intended to restrict or exclude any consumer rights or remedies that cannot legally be excluded under applicable law.

26. Contact Us

For questions regarding our products, orders, returns, refunds, or these Terms & Conditions, please contact us through the contact details provided on our website.

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Customer Acknowledgement

By accessing the Navya Collections website or sign in or create order or placing an order, you acknowledge that you have read and understood these Terms & Conditions.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, where applicable.