Cancellation

Cancellation & Refund Policy

At Navya Collections, we strive to process and deliver every order efficiently. Please read the following Cancellation & Refund Policy carefully before placing your order.

1. Order Cancellation

Customers may request cancellation of an order only when the order status is “Confirmed.”

An order in Confirmed status means that the order has been successfully received and confirmed by Navya Collections but has not yet entered the processing stage.

If you wish to cancel an order, you must submit the cancellation request while the order is still in Confirmed status.

2. Cancellation After Processing

Once an order status changes from “Confirmed” to “Processed,” cancellation is no longer permitted.

After an order enters the Processed stage, the order may have already been prepared, customized, packed, or otherwise initiated for fulfilment. Therefore, cancellation requests received after this stage cannot be accepted.

No cancellation or refund will be provided for orders that have reached “Processed” status.

3. Refund for Cancelled Orders

If an order is successfully cancelled while it is in Confirmed status and the order has already been paid for, the eligible refund will be initiated according to the applicable payment method and Navya Collections' refund procedures.

The time taken for the refund to reflect in the customer's bank account, card, UPI account, or other payment method may vary depending on the respective payment gateway, bank, or financial institution.

4. Cancellation Request Procedure

To request cancellation, customers should:

Check the current status of the order.
Ensure that the order status is Confirmed.
Submit the cancellation request through the available order/account cancellation option or contact Navya Collections customer support.
Provide the relevant order number and required details.
Wait for confirmation that the cancellation has been successfully accepted.

A cancellation request is considered successful only after it has been confirmed by Navya Collections.

5. Orders Already in Processed Status

Cancellation requests for orders displaying Processed, Shipped, Out for Delivery, Delivered, or any subsequent status will not be accepted under this policy.

Customers are therefore requested to raise any cancellation request as early as possible and before the order moves to Processed status.

6. Customized or Made-to-Order Products

For customized, personalized, handmade, or made-to-order products, processing may begin shortly after the order is confirmed. Once such an order moves to Processed status, it cannot be cancelled or refunded merely because the customer has changed their mind.

7. Duplicate or Incorrect Orders

Customers are advised to carefully verify the product, quantity, size, colour/design, customization details, delivery address, contact number, and other order information before placing an order.

If an incorrect or duplicate order has been placed, cancellation may be requested only while the order remains in Confirmed status. Once the order enters Processed status, cancellation will not be possible.

8. Refund Processing

Where a cancellation is approved under this policy, the refund will be processed after the cancellation is successfully recorded.

The actual time for the refunded amount to be credited may depend on the customer's bank, card issuer, UPI provider, payment gateway, or other financial institution. Navya Collections will not be responsible for delays caused by third-party payment processors or banking institutions.

9. Cancellation Due to Customer Unavailability

Failure to receive an order, change of mind, incorrect address, or unavailability of the customer does not automatically qualify the order for cancellation or refund after it has entered the Processed stage.

Customers should contact Navya Collections customer support as soon as possible if any issue arises with their order.

10. Right to Reject Cancellation Requests

Navya Collections reserves the right to reject any cancellation request received after the order has entered Processed status.

The order status recorded in Navya Collections' order management system will be considered for determining whether cancellation is permitted.

11. Important Notice

Cancellation is possible only when the order is in “Confirmed” status. Once the order moves to “Processed” status, the order cannot be cancelled and no refund will be provided on account of cancellation.

Customers are requested to carefully review their order details and raise cancellation requests promptly if required.

12. Policy Updates

Navya Collections reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be published on the website and will become effective from the date of publication.

For any questions regarding order cancellation or refunds, customers may contact Navya Collections through the contact details provided on the website.