Return Policy

Return Policy

At Navya Collections, we carefully inspect and pack our products before dispatch to ensure that they reach our customers in good condition. However, in the unlikely event that a product has a manufacturing defect or is damaged during delivery, customers may request a return subject to the conditions mentioned below.

1. Eligibility for Return

A product is eligible for return only in the following circumstances:

The product has a genuine manufacturing defect.
The product has been damaged during delivery/transit.

Returns will not be accepted for reasons such as change of mind, personal preference, incorrect selection, colour preference, size preference, or minor differences that are inherent to handmade products.

2. Return Request Timeline

A return request must be raised within 1 day (24 hours) from the date and time of delivery.

Any return request submitted after the permitted 1-day period may not be accepted.

Customers are therefore advised to inspect the product immediately upon delivery and report any issue without delay.

3. Live Unboxing Video Is Mandatory

For any claim relating to manufacturing defects or damage during delivery, the customer must record a continuous live unboxing video while opening the package.

The video must clearly show:

The sealed package as received.
The shipping label/order details on the package.
The complete package before opening.
The package being opened continuously without cuts or edits.
The product and its condition immediately after opening.
Any visible damage, defect, missing component, or other issue.

The unboxing video must clearly establish that the reported damage or defect was present at the time of opening the delivered package.

Claims without a valid and continuous unboxing video may not be accepted.

4. No Exchange

Navya Collections does not provide product exchanges under this Return Policy.

If a return is approved after verification, the customer will receive an eligible refund only. A replacement, exchange, or alternative product will not be provided.

5. Return Verification

All return requests are subject to verification by Navya Collections.

After receiving the return request, we may review the submitted photographs, videos, order details, packaging condition, and other relevant information to determine whether the product qualifies for a return.

Navya Collections reserves the right to reject a claim if the reported issue does not meet the conditions of this policy.

6. Manufacturing Defects

A manufacturing defect refers to a genuine defect attributable to the manufacturing or workmanship of the product.

Minor variations in handmade products, including slight differences in design, texture, colour, finish, pattern, or appearance, may occur naturally and will not necessarily be considered manufacturing defects.

7. Damage During Delivery

If the product is visibly damaged during transportation, the customer must report the issue within 1 day (24 hours) of delivery and provide the required unboxing video and supporting photographs.

The packaging and product should be preserved until Navya Collections has completed the verification process.

8. Refund for Approved Returns

If a return claim is approved, Navya Collections will initiate the applicable refund after completing the necessary verification and return process.

The refund will generally be made through the applicable original payment method/other method as decided by the Navya Collections, subject to the payment gateway and banking procedures.

The time taken for the refund to reflect in the customer's bank account, card, UPI account, or other payment method may vary depending on the respective bank, payment provider, or financial institution.

9. Conditions for Return

For a return to be considered, the following conditions must be satisfied:

The return request must be submitted within 1 day (24 hours) of delivery.
The reason must be a manufacturing defect or damage during delivery.
A valid continuous live unboxing video must be provided.
The product and packaging must be retained for verification.
The reported issue must be verified and approved by Navya Collections.
The product must not have been intentionally damaged, altered, modified, repaired, misused, or tampered with by the customer.
10. Non-Returnable Situations

Returns will not be accepted for:

Change of mind.
Personal preference.
Incorrect product selection by the customer.
Minor handmade variations.
Normal wear and tear.
Damage caused after delivery by the customer.
Improper handling, storage, or use.
Products that have been altered, modified, repaired, or tampered with.
Claims submitted after 1 day (24 hours) from delivery.
Claims without the required live unboxing video.
Any reason other than a verified manufacturing defect or delivery/transit damage.
11. Important Notice

Navya Collections follows a strict 1-day return policy. Returns are accepted only for verified manufacturing defects or damage caused during delivery. A continuous live unboxing video is mandatory for such claims. No product exchange or replacement will be provided. If the return is approved, the customer will be eligible for a refund in accordance with this policy.

Customers are strongly advised to record the unboxing of their order from the moment the package is received and before opening it.

12. Policy Updates

Navya Collections reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be published on the website and will become effective from the date of publication.

For any questions regarding returns or refunds, customers may contact Navya Collections through the contact details provided on the website.